Management and Information Technology


MGTE 42132

Strategic Quality Management and Lean Six Sigma

Status : Core Pre-requisite : IMMG 31052 Co-requisite : None

On completion of this course, the student should be able to:

  • Introduce quality management concepts and techniques.
  • Apply Six Sigma and learn concepts applicable in real world settings to improve effectiveness, efficiency and productivity.
  • Six Sigma Green Belt Certification.

Introduction to Quality Concepts, Total Quality Management (TQM), The 7 Management tools, The 7 Quality tools, Six Sigma DMAIC Approach, Lean Concepts in Operations Management.
Value Stream Management (VSM), Operational / Quality Auditing, ISO Standards.
Quality Risks and Risk Mitigation, Quality Management and Inspection.
Lectures, assignments, case studies and self-study.
End-of-semester examination, mid-semester exam, case analysis and presentations.

  1. Pascal, D (2007),Lean Production Simplified, 2nd Edition, Productivity Press.
  2. Womack and Jones (2005), Lean Solutions: How Companies and Customers Can Create Value and Wealth Together, 1st Edition, Free Press.
  3. Howard, S G and David, M L, Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, and Certification, 1st Edition, PH Professional Business.
  4. Donna C S (2006),Six Sigma: Basic Tools and Techniques, 1st Edition, Prentice Hall.