Management and Information Technology


MGTE 41033

Enterprise Resources Planning and Control Systems

Status : Elective
Pre-requisite : MGTE 31052 Co-requisite : None

On completion of this course, the student should be able to:

  • Describe how Enterprise Resource Planning (ERP) systems could be used for organizational competitiveness.
  • Determine appropriate ERP modules for organizational requirements.
  • Evaluate the use of enterprise applications to improve organizational performance.

Business Process Re-engineering (BPR) in supply chain functions, Role of ERP in BPR, Concept and evolution of Material Requirements Planning (MRP I) concept, Elements of Manufacturing Resources Planning Systems (MRP II), Characteristics of Enterprise Resources Planning Systems (ERP), Activity Planning and Control (APC), ERP in the Management of Supply Chain, Warehouse management and distribution requirements planning systems, Customer Relationship Management (CRM), Success and failure of ERP implementations,
Supply Performance indicators, Performance Measurement Models, Balanced Score Card (BSC).

The course will be delivered in a combination of lectures, assignments and case analysis.
End of course unit examination (80% marks) and continuous evaluation (20% marks).

  1. Chase, R B, Aquilano, N J and Jacobs, F R (2008),Production and Operations Management – Manufacturing and Services, McGraw-Hill.
  2. Slack, N, Chambers, S, and Johnston, R (2010),Operations Management, Prentice Hall.
  3. Stevenson, W J (2011),Operations Management, McGraw-Hill.