Management and Information Technology


CMPT 42282

Knowledge Management

Status : Elective Pre-requisite : None Co-requisite : None


On completion of this course, the student should be able to:

  • Appraise current thought on knowledge management
  • Explain knowledge productivity, strategic capability and organizational learning
  • Apply theories of knowledge management relevant to current workplace practice
  • Apply the tools and techniques of knowledge management
  • Explain the applications of information technologies in knowledge management
  • Examine the role of information professionals in the knowledge management process


Definition and distinction of knowledge management from information management. The knowledge management process: knowledge creation, codification, and transfer. Applications of information technologies in knowledge management. The role of information professionals in the knowledge management process. Ethical issues and problems inherent in knowledge management. Measurement of impact of knowledge management programs.

Lectures, in-class discussion of cases, self study

End-of-course exam, in-class assignments, mini-project, Quizzes

  1. Dalkir, K. (2005).Knowledge management in theory and practice. Oxford: Elsevier Butterworth-Heinemann.
  2. Davenport, T. and Prusak, L. (1998).Working knowledge: How organizations manage what they know. Boston, Mass.: Harvard Business School Press.
  3. Hobohm, H. (2004). Knowledge management: Libraries and librarians taking up the challenge. Munchen: Saur.
  4. Srikantaiah, T. K. and Koenig, M.E.D., ed. (2008). Knowledge management in practice: connections and context. Medord, NJ: Published for the American Society for Information Science by Information Today, Inc.