Management and Information Technology


IMMG 44074

BusinessProcess Engineering

Status :  Elective Pre-requisite :IMMG 21063 Co-requisite :None


On completion of this course, the student should be able to:

  • Identify the complementary strategies of re-engineering and continuous improvement for achieving corporate goals while making organizations competitive
  • Employ techniques of productivity and quality management in organizations for improving business performance
  • Develop models for representing and analyzing business processes and business performance.

Operations/Manufacturing strategy and competitiveness. Business Process Re-engineering (BPR). Process modelling tools. Measurement of productivity, quality, profitability and performance. Job design. Work study. Total Quality Management (TQM). Statistical Process Control (SPC). Acceptance sampling. National/ international standards on quality. Quality awards. Quality Function Deployment (QFD) model. Six-sigma. Reliability engineering. Manufacturing Resources Planning (MRP II) systems. Introduction to commercial Enterprise Resources Planning systems (ERP). Lean production. Distribution requirements and logistics planning. Supply chain management. Computerization issues in business. Benchmarking. Performance measurement models. Balanced Score Card (BSC). Business analysis tools such as Business Platform and So Is My Boss.
Interactive classroom sessions, case analysis, industry visits and guest lectures.
Continuous assessment and end-of-semester examinations.

  1. Chase, Aquilano and Jacobs, “Operations Management for Competitive Advantages”, 11th Edition, McGraw Hill – Erwin, 2007.
  2. Slack, N., Chambers, S., and Johnston, R., “Operations Management”, 4th Edition, Prentice Hall, 2006.
  3. Stevenson, W., J., “Operations Management”, 9th Ed, McGraw Hill – Irwin, 2007.
  4. Mitra, A., “Quality Control and Improvement”, 2nd Ed., Pearson Education, Asia, 1998.
  5. Carter, T.,“The Aftermath of Re-engineering”, Viva Books Private Ltd., The Hawthorn Press, Indian Ed, 2000.
  6. Bendell, T. L., Gatford, H., “The Benchmarking Workout” Pitman Publishing, 1997.
  7. Salvendy, G.,” Handbook of Industrial Engineering, Technology and Operations Management”, John Wiley and Sons 2001.
  8. Hamilton,S., “Maximising Your ERP System”, McGraw-Hill.